All Policies

Our policies are as follows:

Shipping Policy:

1. FLAT RATE USPS SHIPPING WITH OR WITHOUT SIGNATURE CONFIRMATION

2. Shipping confirmation and tracking information will be sent via email as soon as your order departs our facilities. *Please note that once packages are received by USPS, we are no longer responsible for the delivery of the item. This responsibility is passed on to the United States Postal Service (800-275-8777).* 

Processing Times:

3. Our standard processing time for frontals, closures, bundles, full lace wigs, lace front, closure wigs, frontal wigs and bob wigs is 7-14 business days (Monday to Friday, excluding holidays) after 48 hours payment processing time.

4.Custom wigs standard processing time is 14 - 21 business days (Monday to Friday, excluding holidays) after 48 hours payment processing time. *Processing time is subject to change due to unforeseen circumstances. All orders are subject to fraud risk analysis.*

5. We will not be held liable for any delays due to incorrect shipping & billing addresses.

5. NO EXPEDITED SHIPPING.

Return/Exchange Policy

1. JessTressed has a strict NO RETURNS/EXCHANGE.

ALL SALES ARE FINAL. This is due to unsanitary, health and safety concerns. Hair extensions cannot be resold after being handled or worn by the buyer.  Please ensure you're ordering the correct item and review each description of the item before checking out. 

2. If there is a mistake or manufacturers’ defect, we will take the necessary steps to have the issue rectified or replaced. Please give us 48-72 hours to respond to your questions and concerns. If you have questions about a recent order, please provide your order number in your email. 

3. Qualified returns are to be shipped to address given in email when order was placed.

4. *By proceeding and submitting an order you acknowledge that there are no refunds, exchanges or returns. You also agree not to file a dispute or chargeback for your purchase.

Cancellation policy

ALL SALES ARE FINAL!

Once an order has been placed there will be no cancellation of that order.