Processing time for pre-order wigs is 13–16 business days. Shipping takes 4–7 business days. Overnight shipping happens after the processing time — not immediately after purchase. Orders placed over the weekend begin processing on Monday (holidays excluded). All orders require a signature and include package insurance.

We ship exclusively through UPS. Once UPS has possession of your package, So GorJess Hair is not responsible for damages, delays, or lost/stolen packages. Every order is fully insured.

No. Once your order is submitted, it cannot be modified. Please double-check your shipping and contact information before checkout.

Once an order is placed, it cannot be canceled, modified, or refunded. Please ensure your wig size and product selection are correct before purchasing.

We accept all major credit and debit cards. Orders flagged as high-risk may require ID verification before processing begins. For fraud prevention, the billing and shipping addresses must match.

You’ll receive an email requesting ID verification. Processing time will not begin until your order is verified.

So GorJess Hair is not responsible for sizing errors. Please measure your head circumference carefully and choose the correct size before checkout. Measure My Wig Guide

Yes. Our wigs are 100% virgin or raw hair and can be colored or toned. We recommend having a licensed stylist handle any color services to avoid damage.

Lighting, filters, and styling can make colors appear slightly different. Each custom color is hand-blended using professional products, and tones may vary slightly per unit.

We offer both:
Chic Collection – 100% virgin hair, bleach-safe up to #27.
Diamond Collection – premium virgin hair with fuller density.
Pure Collection – authentic raw Indonesian hair from single donors.
All bundles are double-wefted, minimal shedding, and can be reused with proper care.

12–16 inches → 2–3 bundles
18–22 inches → 3 bundles
24–30 inches → 4 bundles
For extra fullness or raw textures, we recommend one additional bundle.

Yes, all bundles can be lightened or dyed safely to level 8. However, raw hair lifts slower than virgin hair. Always use a licensed professional and deep condition afterward.

Virgin Hair: 1–2 years with proper care
Raw Hair: 2–4 years with consistent maintenance
Use sulfate-free products and avoid excessive heat for best results.

Minimal shedding is normal. Tangling can happen from dryness or buildup — co-wash regularly, detangle from ends up, and keep hair moisturized.

• CoWash with Garnier Fructis conditioner before install
• Air dry only
• Use light serums (avoid heavy oils) 
• Wrap or braid nightly
• Store in a satin bag when not in use

Yes! Follow us on social media or subscribe to our email list to catch exclusive bundle deals and flash sales.

Due to the nature of our products, all sales are final. No refunds or exchanges are accepted for hygiene and quality reasons.

Please file a claim directly with UPS. All packages include insurance. We’ll assist with documentation, but So GorJess Hair is not liable once your package is in UPS’s possession.

Yes! We have affiliate and stylist programs for beauty professionals. Email contact@sogorjess.com with the subject “Stylist Program Inquiry.”

Email us at contact@sogorjess.com — include your order number for faster service.